top of page
bluefin_logo_official_royal.png
bluefin_logo_official_royal.png
Enquire

Cancellations, Changes & Refunds

Effective date: 22/07/2026

This policy explains our position on fees, cancellations, make-ups and refunds. It forms part of, and should be read with, our full Terms & Conditions. By booking with Bluefin Watersports Sdn Bhd you agree to these terms.

1. Fees are non-refundable

All fees are non-refundable once paid, including where a participant does not attend, withdraws, or is removed from an activity for breach of our Terms & Conditions.

2. Registration fee

New joiners pay a one-off registration fee of RM90, which includes a Bluefin welcome pack. This fee is non-refundable. Existing Bluefin swimmers are recommended to proceed with the registration fee to acquire the Bluefin Pack.

3. Cancelling your subscription

Subscriptions renew automatically each month until cancelled.

 

  • To cancel, notify us in writing at contact@bluefin-watersports.com before your next billing date.

  • Your subscription stays active until the end of the current paid month, and no further payments are taken from the next billing cycle.

  • Fees already paid are non-refundable (see section 1).

4. Missed sessions and make-ups

  • If a swimmer cannot attend, notify the Bluefin team at least 24 hours in advance. With that notice, you may take a make-up in another available session, provided it is completed within the same calendar month.

  • Make-ups cannot be carried into a following month and have no cash value.

  • Sessions cancelled with less than 24 hours' notice, or missed without notice, are forfeited and are not eligible for a make-up.

5. If Bluefin cancels a session

Public holidays. Bluefin is closed on all national public holidays. These are scheduled closures published in our annual calendar, not last-minute cancellations, and are reflected in our subscription pricing. No make-up or refund is owed for a public holiday closure.

 

If Bluefin cancels for another reason. We may occasionally cancel a session for reasons outside our control — for example unfavourable weather. Where we do, we will announce a replacement on the next available day, or you are welcome to join another available session within the same month. These sessions are not refunded.

6. Questions

If you have any questions about a payment or cancellation, please contact us — we're happy to help.

 

Bluefin Watersports Sdn Bhd Email: contact@bluefin-watersports.com · Phone: +60129172303  · Website: www.bluefin-watersports.com

bottom of page